eCommerce Tools >> Infusionsoft
Customer Review for Infusionsoft
| Review Date
|
2010-02-25 |
| Reviewer
|
Charles Sherman from Victoria, BC |
| Rating
|
1 Star or Unacceptable |
| Review Title
|
Almost a Scam |
| Review
|
We signed up for the trial and did not notice that in one fo the 5 emails sent out upon signup that they would start billing our card after the trial expired.
Every message we have left has been ignored. Every email we sent was ignored. The only time you can get someone on the phone is to call the Sales department. Calling anyone directly gets you voicemail.
When I was able speak with someone (Marc Pilkington) I was told that they would refund the charges ( 3 months at that point) and would cancel the account. No refund and they are still billing our account.
By the way, if you check their site, it says you must cancel verbally - they don't accept emails. This is exactly what the opposite of what your credit card company tells you you need to do. Verbal constitutes no proof.
So 5 months on we are going to have to close our credit card.
Will also be reporting this to the BBB (for what it's worth) and also reporting this to or credit card company and their credit card processor. |
Would you like to provide a review for Infusionsoft?
If so click here.
Back To Customer Reviews
