According to the latest FTC regulations, I must tell you that I'm a professional reviewer and I get paid if you buy a product after clicking on an affiliate link. I get paid whether I give a negative review or a positive review so do not think that a negative review on my site automatically precludes my getting paid from your purchase. Of course, I'm not sure why you would buy something I tell you not to buy but if you do buy it, I will get paid.
I agree with you. Kayako is an excellent product for 1 website but I think there are a lot of small businesses like you and I. We have multiple websites and need something that works fro multiple websites.
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